How Can We Help You?

Find comprehensive answers to your questions, explore our knowledge base, troubleshoot issues, and get expert support when you need it most.

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Help Articles

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Support Available

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Resolution Rate

Getting Started

New to Gridalyze? Start here to learn the basics.

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API & Development

Technical documentation and API integration guides.

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Hosting & VPS

Server management, deployment, and hosting solutions.

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Billing & Payments

Payment processing, invoices, and billing questions.

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Frequently Asked Questions

Find quick answers to the most common questions about our services

General Questions

What services does Gridalyze offer?

Gridalyze offers comprehensive web development services including custom website development, VPS hosting, CMS management, payment integration, and API development. We provide end-to-end solutions for businesses of all sizes.

How long does it take to complete a project?

Project timelines vary depending on complexity and requirements. Simple websites typically take 2-4 weeks, while complex applications can take 8-12 weeks. We provide detailed timelines during the planning phase.

Do you provide ongoing support after project completion?

Yes, we offer various support packages including maintenance, updates, and technical support. Our team is available 24/7 to ensure your project runs smoothly.

Technical Support

What technologies do you use for development?

We use modern technologies including React, Vue.js, Node.js, PHP, Python, and various cloud platforms. Our tech stack is chosen based on project requirements and client preferences.

How do you handle security and data protection?

We implement industry-standard security measures including SSL encryption, secure payment processing, regular security audits, and compliance with data protection regulations like GDPR.

Can you integrate with existing systems?

Absolutely! We specialize in API development and system integration. We can connect your new solution with existing CRM, ERP, or other business systems.

Pricing & Billing

What payment methods do you accept?

We accept all major credit cards, PayPal, bank transfers, and cryptocurrency payments. We also offer flexible payment plans for larger projects.

Do you offer refunds?

We offer a satisfaction guarantee. If you're not satisfied with our work, we'll revise it at no additional cost. Refunds are available within 30 days of project completion.

Are there any hidden fees?

No hidden fees! All costs are clearly outlined in our proposals. We provide transparent pricing with detailed breakdowns of all services included.

Troubleshooting Guides

Step-by-step solutions for common issues and problems

Website Not Loading

Common causes and solutions for website loading issues.

  • Check domain DNS settings
  • Verify hosting status
  • Clear browser cache
  • Contact support if issues persist
View Full Guide

Payment Processing Issues

Resolve payment gateway and transaction problems.

  • Verify payment credentials
  • Check transaction logs
  • Update payment settings
  • Test with sandbox mode
View Full Guide

Database Connection Errors

Fix database connectivity and performance issues.

  • Check database credentials
  • Verify server connectivity
  • Review error logs
  • Optimize database queries
View Full Guide

Mobile Responsiveness

Ensure your website works perfectly on all devices.

  • Test on multiple devices
  • Check viewport settings
  • Optimize images
  • Review CSS media queries
View Full Guide

Still Need Help?

Our support team is here to help you 24/7. Get in touch with us for personalized assistance.

Email Support

ankush@gridalyze.in

Response within 2 hours

Phone Support

+91 9391941579

Available 24/7

Live Chat

Chat with our team

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